THE HOLY GOLDEN FAQs
All of our jewelry is made from real gold. We only use high-quality 14k and 18k gold to ensure that our real gold jewelry is durable, strong and of the highest quality.
Yes, we offer the possibility to personalize jewelry according to your wishes. Whether it is an engraving, a special stone or a customized design, we are happy to implement your ideas. For individual inquiries, please contact us directly at hello@allaboutarticus.de
We accept returns or exchanges within 14 days of receiving the order, provided the jewelry is unworn and in its original packaging, and will refund the purchase price upon receipt. Personalized or custom-made jewelry, however, is excluded from our normal return policy. We only accept these pieces of jewelry back in exchange for a voucher or we will make your piece of jewelry again (if the ring doesn't fit, for example). Please contact us for return inquiries at hello@allaboutarticus.de
Shipping within Germany usually takes 3-5 working days. For international orders, the delivery time may vary depending on the country. Made to Order jewelry that is marked as such in the product description takes about 3-4 weeks (unless otherwise stated). As soon as your order has been shipped, you will receive a shipping confirmation with a tracking number.
We use recycled gold and source our stones directly from a stone cutter with its own grinding shop in Isar Oberstein. We work exclusively with our factory in Andalusia and Barcelona and a chain manufacturer in Pforzheim to keep delivery routes as short as possible.
Yes, we offer a repair service for our jewelry. If a piece is damaged or needs repair, please contact us and we will take care of it.
We offer instructions on our website for determining your ring size. Alternatively, you can visit a jeweler to have your ring size professionally determined. If you are still unsure, we will be happy to advise you.
Yes, we offer a free gift wrapping service. If you would like to send a piece of jewelry as a gift, just let us know by email or in the comments box that you would like your order to be gift wrapped. If you wish, we can also include a personal message.
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal and bank transfers. You will find more information during the ordering process on our website
You can reach us by email at hello@allaboutarticus.de or by phone at 01522 5822079. Our customer service is available Monday to Friday, 9:00 a.m. to 6:00 p.m.
You can polish your fine gold jewelry with a gold jewelry cloth or clean it in a mild soap solution and gently scrub it with a soft toothbrush. Since fine gold jewelry is made entirely of gold and does not have just one layer of real gold like gold-plated jewelry, you can rub your jewelry vigorously.
ALL ABOUT OUR NECKLACES
Yes, our chains are made of 14 carat (585) pure gold. They are not only gold-plated, but made entirely of solid gold. They are produced in one of the most traditional chain factories in Germany. Our chains are characterized by their special stability, first-class quality and extraordinary durability.
Our chains come from one of the oldest chain manufacturers in Germany.
1)Modern Chain: 0.8 mm thick. The close-meshed links make this chain particularly stable.
2)Classic Chain: 1.15 mm thick and sparkles particularly beautifully thanks to the diamond cut.
3)Bold Chain: 1.2 mm thick, delicate yet striking – perfect to wear without a pendant.
4)Super Chain: 1.7mm thick, our thickest chain. It looks great with large charms or on its own.
The right chain length depends largely on your height and personal style. A length of 45 cm or 50 cm is a classic all-rounder. Chains of 55 cm and 60 cm are a little longer and offer more flexibility. A 42 cm chain sits close to the neck without being a choker.
To determine your ideal chain length, you can use a flexible tape measure or a string
1. Place the measuring tape or cord around your neck the way you want to wear the necklace
2. Mark the desired length and then measure the cord.
Yes, you can basically wear your fine gold chain when exercising, swimming and showering. Because it is made of high-quality gold, it is robust and durable.
To clean your real gold chain, you can follow these steps:
1.Lukewarm soap solution: Add a drop of mild dish soap to a bowl of lukewarm water. Let the chain soak for a few minutes.
2.Gentle brushing: Use a soft toothbrush to gently brush the chain, especially in the gaps.
3. Rinse and dry: Rinse the chain thoroughly with clean water and pat it dry with a soft, lint-free cloth.
Polishing: Use a soft cloth to carefully polish the chain and refresh the shine. Caution! Real gold is a very soft material - make sure that the cloth is free of crumbs and dust.
(!)I always recommend putting something over the drain if you clean your chain in the bathroom so that it doesn't accidentally slip down the drainpipe.