Refund policy

You have the right to withdraw from this contract within thirty days without giving any reason. The period begins on the day on which you, or a third party named by you who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, inform us of your decision by means of a clear statement, for example by email to hi@allaboutarticus.de or by letter to Elisabeth Articus, Mildred-Scheel-Strasse 3, 50996 Cologne, Germany. The full withdrawal instructions and the model withdrawal form are set out in § 10 of our Terms of service.

To meet the deadline, it is sufficient that you send your notification before the thirty-day period expires.

How a return works

Write to us at hi@allaboutarticus.de. We will confirm the return and send you the return documents. Please do not send anything back unannounced — without prior notice we cannot assign the shipment to your order.

The goods should be in the same condition in which you received them: unworn, undamaged and in their original packaging. You are only liable for any diminished value of the goods where that loss results from handling them in a way that was not necessary to establish their nature, characteristics and functioning.

You must send the goods back to us no later than thirty days after declaring your withdrawal.

Return shipping costs

Returns from within Europe are free of charge for you. For returns from outside Europe you bear the direct cost of returning the goods.

Refunds

We will reimburse all payments received from you, including the standard delivery costs, without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment as you used for the original transaction; you will not be charged any fees for the reimbursement.

If you chose a delivery type other than the least expensive standard delivery we offer, we will not reimburse the additional cost of that choice.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earlier.

Please note that your payment provider or bank may need a few more days to credit the amount.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods that are not prefabricated and for whose production an individual choice or decision by you is decisive, or which are clearly tailored to your personal requirements (§ 312g para. 2 no. 1 of the German Civil Code).

For us this applies in particular to engraved pieces, pieces configured individually in our configurator, and made-to-order or one-off commissions.

Your statutory warranty rights in the event of defects remain unaffected.

Exchanges

The fastest way is to return the item and place a new order for the piece you want.

Defects and transport damage

Please check your order on arrival. If an item is damaged, faulty or incorrect, contact us directly at hi@allaboutarticus.de — we will sort it out. In the case of obvious transport damage, please report it to the carrier as soon as possible. This does not restrict your statutory warranty rights.

Questions

For questions about returns or refunds you can reach us at hi@allaboutarticus.de or +49 152 25822079.